We’re here to help

I registered, but have not received the confirmation e-mail. Do I need to re-register?

Try checking your spam folder for the confirmation email. If you still have not received it after 24 hours, please re-register. We apologise for the inconvenience.

I tried registering using my professional and personal email address but neither were accepted.

It may be that our system did not recognize your email extension. We apologise for the inconvenience. Please contact us at info@fidinvesmax.com for further assistance.

I cannot log into my account even though I’m using the correct username and password. What should I do?

Please make sure the Caps Lock function is not on and that your keyboard is in the correct language. If the problem persists, please reset your password or request your username.

I get an error message when I try to log in.

It may be that your profile is locked. As a security measure, we generally lock profiles after three unsuccessfully attempts to login. To unlock your account, please reset your password or request your username. Or contact us through the live support

I’m trying to reset my password using my old password but the system won’t accept it.

To reset your AIM password, you just need to provide us with your username or email address, then your password will be sent to your email address. You can reset your password when you login to your user dashboard. For futher assistance, contact the live support!!

I no longer have access to the email account I used to register. How do I retrieve my username or reset my password?

Please contact the live support!!

Can I update my email address??

You can only change your email address if you no longer have access to the account or have a new professional email address. To update it, Login to your dashboard and go to edit profile or contact support for help!!